Shipping policy

Shipping Policy

Effective Date: [07 07, 2026]

At Dopely, we're committed to delivering authentic collectibles from around the world with transparency every step of the way. Whether your order ships from one of our U.S. fulfillment centers or directly from our international partners, we strive to ensure your purchase arrives safely and securely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Certain products may require additional processing time, including:

  • Authentication or quality inspection

  • Pre-order items awaiting release

  • Limited edition products

  • High-demand launches

  • Peak holiday periods

Orders containing multiple items may ship separately depending on inventory location and availability.

Business days exclude weekends and public holidays.

Shipping Origins

Dopely sources products from trusted partners and authorized distributors worldwide.

Your order may ship from:

  • United States

  • Japan

  • China

  • Other authorized fulfillment partners

The shipping origin is determined by inventory availability and is not guaranteed.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Shipping Region Estimated Delivery
United States (Domestic) 2–7 Business Days
Canada 5–12 Business Days
Europe 7–15 Business Days
Australia & New Zealand 7–15 Business Days
Asia 3–10 Business Days
Rest of World 10–20 Business Days

These delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Authentication & Inspection

Select products may undergo additional authentication or quality inspection before shipment.

When applicable, this process may extend order processing by several business days.

Our inspection process helps ensure customers receive genuine products and minimizes the risk of counterfeit merchandise entering our marketplace.

Pre-Orders

Products offered as pre-orders will ship after inventory is received from the manufacturer or authorized distributor.

Release dates are determined by manufacturers and are subject to change without notice.

If a manufacturer delays a release, your shipment will be delayed accordingly.

If a manufacturer permanently cancels a product, a full refund will be issued.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Please allow up to 48 hours for tracking information to become active after your shipment has been handed to the carrier.

Some international shipments may receive additional tracking numbers after arriving in the destination country.

Shipping Carriers

Orders may be delivered by one or more of the following carriers depending on destination and fulfillment location:

  • USPS

  • UPS

  • FedEx

  • DHL

  • YunExpress

  • SF Express

  • EMS

  • Other regional delivery partners

Carrier selection is determined by Dopely and cannot be requested or guaranteed.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Dopely has no control over customs processing times or fees charged by local authorities.

Split Shipments

If your order contains products located in multiple warehouses, your order may arrive in separate packages at no additional shipping cost.

You will receive tracking information for each shipment when available.

Shipping Delays

While we work closely with our fulfillment partners and carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather

  • Carrier network disruptions

  • Public holidays

  • Natural disasters

  • Labor strikes

  • Manufacturer delays

  • High seasonal shipping volumes

Estimated delivery dates are provided for reference only and are not guaranteed.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

  • shipping delays may occur;

  • additional carrier fees may apply;

  • returned packages may incur reshipping charges.

Orders that have already entered fulfillment may not be eligible for address changes.

Lost, Stolen or Damaged Packages

Once a shipment has been transferred to the shipping carrier, delivery is under the carrier's responsibility.

If your package is:

  • lost in transit,

  • arrives damaged,

  • or appears to be missing,

please contact us as soon as possible so we can assist with opening a carrier investigation.

Claims for damaged shipments should include photographs of:

  • the shipping box,

  • shipping label,

  • protective packaging,

  • and damaged product.

Failure to retain the original packaging may limit our ability to assist with carrier claims.

Delivery Issues

If tracking indicates your order has been delivered but you have not received it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members or neighbors.

  3. Contacting the shipping carrier.

  4. Waiting up to 48 hours, as some carriers mark packages delivered before final drop-off.

If the package still cannot be located, please contact our Customer Support team.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries due to:

  • manufacturer licensing restrictions;

  • import regulations;

  • carrier limitations;

  • customs restrictions.

If we are unable to fulfill your order because of shipping restrictions, you will be notified and refunded.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Dopely Customer Support

Email: support@dopely.com

Website: https://dopely.com